Cancellation Policy

MRC Cancellation Policy and Special Conditions


Short Stay Cancellation Policy

The Cancellation Policy for short stay accommodation booked through MRC and Morling Village is as follows:

Where the resident cancels the booking:

  • If 3 days notice of cancellation is given, no charge.
  • If less than 3 days notice of cancellation is given, 1 night’s charge will apply.

Where MRC cancels the booking:

  • A full refund will apply.

Please refer to the position statement on the Right to Refuse or Cancel Bookings for further information.


Group Booking Cancellation Policy:

Different cancellation rules apply for group bookings. Group booking cancellation charges are as follows:

Where the group organiser or guest cancels the booking:

  • If cancellation occurs 3 months in advance: No charge.
  • If cancellation occurs with less than 6 weeks’ notice: 50% refund.
  • If cancellation occurs with less than 1 months’ notice: No refund.
  • Where group cancellations occur as a result of COVID19, no charges apply.

Where MRC cancels the booking:

  • A full refund will apply.

Please refer to the position statement on the Right to Refuse or Cancel Bookings for further information.



Right to Refuse or Cancel Bookings


MRC reserves the right to accept or decline a booking without providing any rationale for why this decision was made. A booking may be declined for many reasons. Examples are included below, though this is not an exhaustive list:

  • Where staff capacity and availability to facilitate, host and respond to the needs of additional guests to the building at that time is limited.
  • Where the facility has been prioritized for use for another purpose at the time of the booking.
  • Where those who make bookings are unwilling to comply with House Rules and Terms and Conditions, a mandatory requirement for all residents.
  • When there is a conflict in bookings and only one booking can be accepted.
  • Where there is insufficient room availability to host the booking.
  • Where the booking may have a detrimental impact on the safety and/or wellbeing of our staff and/or residents.
  • Where there are concerns that the booking has the potential to cause reputational damage to Morling College.
  • A person meets any of the Special COVID19 conditions outlined at which point all people are required to cancel their booking in order to ensure MRC fulfils the conditions of its COVIDsafe plan.
  • Other such factors.

MRC is primarily a student residential community. MRC takes seriously the duty of care that we have to those living and working on our premises. Where bookings may lead to situations that could compromise the safety or wellbeing of our community, then MRC will appropriately review and re-assess any risks associated with the booking. This may occur even after a booking has initially been confirmed as further information about the booking may arise at a later stage of the booking process.

Where MRC declines or rescinds a booking, a refund in full will be granted.

There is no right and wrong in making these decisions, it is up to the judgement of the MRC staff involved, taking into account local circumstances and the needs of our student residential community.


Special COVID-19 conditions: Cancellations Related to COVID19

In order to promote the safety of the residential community and to ensure compliance with our COVIDsafe plan, any guest planning on staying at MRC or Morling Village is asked to cancel their booking if any of the following apply:

  • You are showing cold or flu-like symptoms and have not had a negative COVID19 test.
  • You are a close contact of a COVID19 case and have to serve the recommended 14 day isolation period.
  • You have been tested for COVID19 and are still waiting on test results.
  • You have been diagnosed with COVID19 and have to be quarantined and/or are receiving medical care.
  • You are or have travelled from/through a COVID19 hotspot area in the last 14 days.

A full refund will be given in these circumstances.